Apple Mistakenly Cancels Processed Trade-Ins via Email

What you should know


  • Some consumers who used a trade-in for a new iPhone are receiving notifications that their trade-ins have been cancelled, despite being processed months ago.
  • Customers affected include those who traded in an iPhone for a new model, with reports of trade-ins being cancelled dating back to transactions made in September.
  • Apple requires devices to be sent for trade-in within 14 days of receiving a new iPhone, but the issue seems to be occurring well beyond this timeframe, indicating a potential glitch.
  • It is advised for customers who received such emails to ensure they have proof of Apple receiving and crediting them for the trade-in, as Apple is expected to address the issue soon.


Full Story

So, here’s a quirky thing that happened. Some folks, right, who traded in their old iPhones for shiny new ones, got this weird email. And guess what? The email was like, “Oops, we never got your iPhone.” Imagine their surprise!

Now, this dude named Quinn – he’s on Twitter, by the way – got one of these emails. It was all official, coming from the iPhone Upgrade Program and everything. The email was pretty blunt, saying they didn’t get his iPhone. Because of that, they couldn’t go through with the trade-in. They were like, “We’re gonna have to restart your loan payments.” Talk about a mix-up!

Quinn wasn’t having any of it, though. He tweeted out, complete with screenshots, showing he did his part. His iPhone 14 Pro? Traded in. He’s got the receipts and everything. He’s over there tweeting at Apple and Apple Support, trying to figure out this mess. “What’s the deal?” he’s asking. “My trade-in from way back in September got canceled? But why?”

And it’s not just him! Others who were eyeing the new iPhone 15 got the same bizarre email. They’re all scratching their heads because, like Quinn, they sent their old devices to Apple ages ago. We’re talking September of last year. That’s a long time to suddenly get a “Whoops, we lost it” email, right?

Here’s the kicker: Apple’s got this rule. You trade in your old phone, you gotta send it to them within two weeks after getting your new one. These folks did just that. But now, out of the blue, Apple’s system is having a hiccup, making it seem like those old iPhones vanished into thin air.

If you’re one of these people, you’re probably clinging to any proof of that trade-in like it’s a lifeline. Because, let’s be honest, nobody wants to start paying for something they already settled.

We’re all sitting here, waiting on the edge of our seats, for Apple to clear the air. They’ve gotta say something about these emails, right? It’s only a matter of time. Meanwhile, the rest of us can’t help but wonder if our devices are safe. Or if we’ll be the next to get a “ghost device” email. Spooky, huh?

Derrick Flynn
Derrick Flynn
With over four years of experience in tech journalism, Derrick has honed his skills and knowledge to become a vital part of the PhonesInsights team. His intuitive reviews and insightful commentary on the latest smartphones and wearable technology consistently provide our readers with valuable information.


Please enter your comment!
Please enter your name here

Related Phone News