What you should know
- Google has integrated an AI-powered assistant on select Google Help pages, including Maps, Play Store, Messages, and Account support pages, to make it easier for users to access help and troubleshooting tips.
- The AI support assistant presents a selection of automatically generated queries related to the specific support page being visited, and users can click on these queries to access detailed solutions and links to relevant blog posts.
- If the pre-made suggestions don’t solve the user’s problem, they can ask specific questions directly. Users can also rate the helpfulness of the answers and check the support documents that provided the information for more clarity.
- Google acknowledges that the AI support assistant is still under development and may occasionally provide inaccurate results. The company also informs that “human reviewers may process your help guide conversations for quality purposes.”
Full Story
DeepMind’s inception in 2011 marked the beginning of Google’s journey into AI. Since then, they’ve developed powerful language models like Bard and Gemini. It’s all part of Google’s grand plan to incorporate AI into its products.
Take the Pixel 8 and Pixel 8 Pro, for instance. These devices come loaded with innovative generative AI features. The camera department, in particular, is a standout.
Now, Google has decided to bring AI to its support pages. The goal? To make it easier for users to find the help they need.
As reported by 9to5Google, Google has discreetly added an AI-powered assistant to select Help pages. This new feature is currently available for Maps, Play Store, Messages, and Account support pages. It’s designed to help users access help and troubleshooting tips directly from the support pages.
When you visit the support page for one of these products, you’ll notice a “Need help?” icon. It’s right there in the bottom-right corner. Click on it, and the AI support assistant will start a conversation with you.
The assistant will initially offer a selection of auto-generated queries. These relate to the specific support page you’re visiting. Click on these queries, and you’ll get detailed solutions and links to relevant blog posts.
But what if the pre-made suggestions don’t solve your problem? No worries. You can ask specific questions directly. Once you get an answer, you can give it a thumbs-up or thumbs-down. This feedback shows how helpful the answer was. You can also check the support documents that provided the information for more clarity.
Google admits that the AI support assistant is still a work in progress. It may occasionally provide inaccurate results. The company also informs that “human reviewers may process your help guide conversations for quality purposes.”
While Google’s AI support assistant isn’t exactly groundbreaking (many websites and online shops already use AI chatbots for user assistance), it’s still a significant move. Having it integrated across all Google products could make things better for users. Plus, it makes help more accessible.
